Refund policy
Grateful & Sassy Boutique Return & Refund Policy
At Grateful & Sassy Boutique, we want you to love your purchase! We understand that sometimes an item may not work out, and we are happy to offer an exchange or store credit within 14 days of purchase or delivery.
Returns & Exchanges
Items must be returned within 14 days of the original purchase date for in-store purchases or within 14 days of confirmed delivery for shipped orders.
To be eligible for an exchange or store credit:
- Items must be unworn, unwashed, unused, and in original condition.
- All original tags must remain attached.
- Items must be free from makeup, deodorant, perfume, smoke, pet hair, or other signs of wear.
- Proof of purchase is required.
We do not issue refunds to the original form of payment. Approved returns will receive an exchange or store credit only.
Final Sale Items
The following items are FINAL SALE and cannot be returned or exchanged:
- Clearance or final-sale merchandise
- Seasonal/holiday merchandise after the applicable holiday
- Jewelry and accessories for hygienic reasons
- Gift cards
- Custom or personalized merchandise
- Special-order merchandise
- Items purchased at deeply discounted promotional or clearance pricing
Shoes
Shoes must be returned unworn and in their original box/packaging. Please try shoes on indoors on a clean surface. Shoes showing signs of outdoor wear will not be accepted.
Online & Shipped Orders
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Original shipping charges are non-refundable. We recommend using a trackable shipping method when returning merchandise, as Grateful & Sassy Boutique is not responsible for return packages that are lost or damaged in transit.
Local Pickup Orders
The 14-day return period for local pickup orders begins on the date the customer is notified that the order is ready for pickup, not the date the order is physically picked up. This prevents orders left unclaimed for extended periods from extending the return window.
Damaged or Incorrect Items
Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect item, please contact Grateful & Sassy Boutique as soon as possible so we can review the issue and make it right.
Items that have been worn, washed, or altered may not qualify as damaged merchandise.
Live Sale Purchases
Items claimed during a Grateful & Sassy Boutique Live Sale are subject to the same return policy unless the item was identified as Final Sale during the live.
Unpaid claims may be released to the next customer in accordance with our Live Shopping Policies.
Store Credit
Store credit does not have a cash value and cannot be exchanged for cash. Store credit may be used toward eligible future purchases at Grateful & Sassy Boutique.
Grateful & Sassy Boutique reserves the right to refuse a return that does not meet the requirements of this policy.